Restaurant Marketing 101
News You Can Use
Is Mass Marketing is Dead?
Mass Marketing is dead in the restaurant business for
the independent restaurant. But the news of its
demise has yet to reach the obituary pages. And that's
unfortunate. Because it's time that restaurant businesses
gave up the antiquated notion that mass marketing is the
panacea to everything that ails their bottom lines. Here's
why you should give your mass marketing strategies a proper
burial and shed not one tear for their long overdue death.
Why is mass
marketing a fatality in the competitive war for the
consumer's dollar? Because the battlefield has changed. If
you're still using conventional marketing weapons, or if
your arsenal is the equivalent of rusted cannon balls
sitting in front of the town hall, it could mean the death
of your business.
I propose that you get away from shelling your market
with everything in the Madison Avenue advertising arsenal,
such as TV, radio, outdoor advertising and FSI's
(free-standing newspaper inserts), and fight your battles
where you can win them -- in your own backyard.
This goes against everything you've been told, such as:
"Spend more money and your profits will soar." "Tell it to
the world, and the patrons will come." If you throw enough
money into a mass marketing campaign, hit enough markets,
and make your message compelling, you'll succeed."
Those are the principles that marketing leaders have
had pounded into their heads for decades. Sadly, despite
sinking time, money and creative juices into mass media
campaigns, business that should be selling their products
and services to consumers wind up going out of business or
teeter on the brink of financial disaster. The reason
for this is quite simple.
These businesses are targeting the wrong
audiences in their marketing campaigns.
The only way to succeed in restaurant business is to focus
on consumers within a 10-minute drive time of your
establishment. These people make up 75 percent of your
customer base. Consequently, nearly 100% of your marketing
dollars should be spent within the four walls of your store,
property line and immediate neighborhood.
Patron Profiler is a first step in taking control of your
own marketing, and saving countless thousands of dollars in
advertising spent in traditional the medias of print, radio,
TV and magazine advertising.